Contact us

If you have a query regarding the use of the website, please read our Frequently Asked Questions

Call Us

Speak to one of our advisors by dialing +44 29 2010 1487


Whatever your enquiry our dedicated Customer Service team will endeavor to get you the answers you need, as quickly as possible, seven days a week (excluding Christmas Day, New Year's Day, and Easter Sunday).


We warmly welcome all comments, suggestions, and feedback you may have - we’re continuously looking for ways to improve, and your feedback is vital. Get in touch with all your thoughts about Austin and help us provide an even better service for you!

Opening Hours

Our team’s here for you 09:00 – 17:30 Monday to Saturday, and 11:00am – 17:00pm on Sundays
(excluding Christmas Day, New Year's Day, and Easter Sunday)


Write to our contact center by addressing your letter to:

Customer Services Department
Austin Reed
Jaeger Retail Limited
Unit A3
Hall Dene Way
Co. Durham

Email Us

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