Contact us

If you have a query regarding the use of the website, please read our Frequently Asked Questions.

By Email

To contact specific departments by email please fill in the form below:

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By Phone

Speak to one of our advisors by calling +44 2920 101 487


We’re sorry, waiting times for contacting Customer Services may be longer than usual. We’re currently experiencing high volumes of emails and it may take us longer than our usual 7 working days to reply. Thank you for your patience. .

Whatever your enquiry our dedicated Customer Service team will endeavor to get you the answers you need, as quickly as possible, five days a week (excluding Christmas Day, New Year's Day, and Easter Sunday).


We warmly welcome all comments, suggestions, and feedback you may have - we’re continuously looking for ways to improve, and your feedback is vital. Get in touch with all your thoughts about Austin and help us provide an even better service for you!

Opening Hours

Our team’s here for you 09:00 – 16:00 Monday to Friday. Saturday, Sunday - Closed
(excluding Christmas Day, New Year's Day, and Easter Sunday)

By Post

Write to our contact center by addressing your letter to:

Customer Services Department
Austin Reed
Jaeger Retail Limited
Unit A3
Hall Dene Way
Co. Durham