Terms and Conditions

On this page you will find information about who we are, the legal terms and conditions that may apply to your use of austinreed.com (or any subsequent URL which may replace it) and any products or services you order from us. Please read these Terms and Conditions carefully as they contain important information relevant to your use of the Website. If you do not agree to these Terms and Conditions, please do not register for, or use the Website. Austin Reed reserves the right to amend these Terms and Conditions at any time without any prior notice and you should therefore review them as often as possible. Please note that to purchase any of the Products, you are first required to register as an authorised user on the site.

We have divided our Terms and Conditions into five main sections:

In addition to the Terms and Conditions, useful information can be found on our Delivery, Returns and FAQ pages.

Information About Austin Reed

  • austinreed.com is owned by Austin Reed, trading as Austin Reed (company number 1459151), as part of the Austin Reed Group Ltd, a private limited company registered in accordance with the laws of England, whose registered office is at Station Road, Thirsk, North Yorkshire, Y071QH.
  • Any references to "us" or "we" on this website, including throughout the Terms and Conditions, are to Austin Reed. The Terms and Conditions do not affect your statutory rights as a consumer in the country of your domicile
  • You are provided with access to the Website in accordance with these Terms and Conditions free of charge and for your personal and non-commercial use only.
  • By using the Website you agree to be bound by these Terms and Conditions. Austin Reed reserves the right to amend these Terms and Conditions at any time without any prior notice and you should therefore review them as often as possible.
  • You will be asked to confirm your acceptance of these Terms and Conditions upon registration.
  • If you have an questions, about our products, services, this website, any of our terms and conditions or otherwise, then please contact us here.

Terms of Use

Registration and Personal Use

  • You must be aged 18 years or over and have completed our registration process before you can make purchases from the Website.
  • You must ensure that the personal details which you are required to provide when you register on the Website or at any other time are accurate, current and complete in all respects.
  • You must inform Austin Reed immediately of any changes to that information by updating your personal details either on the Website or by contacting Customer Services.
  • You may not use the Website for any unlawful or unauthorised purpose, including without limitation, in the following ways:
    1. Distributing any unlawful, libelous, abusive, threatening, harmful, obscene, or otherwise objectionable material
    2. Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice, gaining unauthorised access to other computer systems interfering with any other person's use or enjoyment of the Website.
    3. If Austin Reed has any reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or may suspend your use of the Website.


Computer Equipment and Charges

  • The services provided by Austin Reed do not include the provision of computer or other equipment required for accessing the Website.
  • We cannot guarantee that your use of the Website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and to screen out anything that might damage it.
  • We shall not be liable to any person for any loss or damage that may occur in relation to computer or other equipment as a result of using the Website.

Website Errors

  • Although Austin Reed aims to offer you the best possible service, and makes every effort to ensure that the Website is free from viruses or defects, we cannot guarantee that the Website services will always meet your requirements or be fault free.
  • If a fault occurs in any of the Website services you should report it to Customer Services and we will attempt to correct the fault as soon as we reasonably can.

Website Access

  • We cannot guarantee a continuous, uninterrupted Internet presence especially where maintenance, repairs, modifications or upgrades to the Website have to be carried out, or in circumstances beyond our control.
  • We reserve the right to alter or withdraw the Website at any time without notice.
  • We reserve the right to terminate your ability to shop via the Website if your conduct is found to be inconsistent with these Terms and Conditions or on any other reasonable grounds.
  • On termination you must immediately stop using the Website.
  • We make no representation that the purchase or use of any of the Products is appropriate or legally permitted elsewhere.
  • To the fullest extent permitted by law, we disclaim all warranties (express or implied) as to the accuracy of information contained in any of the material on the Website and we shall not be liable to any person for any loss or damage arising from the use of any of the information contained in any of the materials on the Website.
  • To the fullest extent allowed by applicable law, you agree we shall not be liable to you/or any third party for any delay in delivery, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data nor for any special indirect or consequential or incidental damages or any other costs expenses or other claims whatsoever that arise out of or are related to the Website or the Products.

Third Party Links

  • Certain links on the Website lead to other websites that are not under our control. When you activate this kind of link you will leave the Website, and we will not accept any responsibility for any material on any website which is not under its control.
  • The content of all advertising and or sponsorship material on the Website is the responsibility of the relevant advertiser and/or sponsor. We will not be responsible for the accuracy or otherwise of any such material on the Website.
  • We will not be responsible for any breach of these Terms and Conditions that is caused by circumstances beyond our control.

Website Access from Outside of the UK

  • We do not make any promise that materials on the Website are appropriate or available for use outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited.
  • If you choose to access the Website from outside the United Kingdom you do so at your own risk and are fully responsible for ensuring compliance with local laws if and to the extent that local laws are applicable.
  • Nothing in this Disclaimer section or elsewhere in these Terms and Conditions shall act to limit or exclude our liability for death or personal injury caused by the negligence of Austin Reed or its agents or employees.

Personal Security

  • You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.
  • Viyella shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account, therefore we suggest that you change it regularly either by logging into your account or contacting Customer Services.

Reservation of Intellectual Property Rights 

  • Austin Reed and all other names, images, pictures, logos and icons identifying Austin Reed or its services are, unless otherwise stated, trademarks or trade names of Austin Reed Group Ltd in the UK and other countries; all others mentioned on the Website may be trademarks of their respective owners.
  • All intellectual property rights in the design, content and arrangement of the Website (including text, graphics, software and source code) are reserved to Viyella, its affiliates and content/technology providers.
  • In using our Website, you acknowledge that all copyright, trademarks and all other intellectual property rights in the content and material supplied by the Website remain, at all times, vested in Austin Reed or its licensors.


  • You agree to fully indemnify, defend and hold Austin Reed's officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses including reasonable legal fees and/or settlement sums reasonably suffered, incurred or paid by us arising out of any:
    1. Breach of the Terms and Conditions by you or any other person accessing the Website using your password and/or your personal details;
    2. Claim by a third party that your use of the Website is defamatory, abusive or offensive, is of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    3. Claim by a third party that your use of the Website and/or the Products infringes that party's intellectual property rights of whatever nature; and
    4. Penalties imposed by any regulatory authority in connection with your use of the Website.

Miscellaneous Provisions 

  • You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions without our prior written permission.
  • If any provision (or part thereof) of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision (or part) will not affect the validity of the remaining provisions or part provision of these Terms and Conditions, which shall remain in full force and effect.
  • If you breach these Terms and Conditions and we ignore this fact, we will still be entitled to use its rights and remedies at a later date or in any other circumstances where you breach the Terms and Conditions.
  • A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions.
  • These Terms and Conditions represent the entire agreement between you and Austin Reed in relation to the purchase by you of the Products from us and supersede all prior agreements, arrangements and undertakings between you and us relating to the purchase by you of the Products from us.
  • Nothing in these Terms and Conditions shall operate to exclude or limit our liability for any fraudulent misrepresentation.
  • No variation of these Terms and Conditions shall be valid unless it is made in writing and approved by Austin Reed.
  • Save to the extent that you exercise your rights as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English law.
  • For the avoidance of doubt, the United Nations Convention on the International Sale of Goods shall not apply to these Terms and Conditions.
  • You and Austin Reed agree to submit to the non-exclusive jurisdiction of the English courts for the determination of disputes.

Conditions of Sale

Placing Your Order

  • Orders can only be placed or cancelled by you if you have registered with us in accordance with the terms set out above. No other person may place or cancel orders with us on your behalf.
  • Your order is an offer to buy any Product or Products from us and is subject to acceptance by us. There will be no contract between you and Austin Reed for the supply of any Products unless, and until we accept your order.
  • Our acceptance of your order will take place when we debit your payment card with the price of your order, and on the day that your order is dispatched.
  • You can pay by using any of the credit or debit cards displayed on the payment pages of the website.
  • You must give us authoirty for payment at the time of order.
  • All cardholders are subject to validation checks and authorisation for the card issuer. We will not deliver any products prior to these being completed, and, should the issuer refuse authorisation, we will not be liable for any consequent delay or non-deliver.
  • Austin Reed will then send to you an email confirmation. The contract between you and Austin Reed is deemed to have been made at the place from which this confirmation e-mail is sent to you
  • Ownership of the products will pass to you once your card has been debited.
  • By providing our carrier with your email address, they will be able to provide you with a point of reference, enabling you to track the progress of your order after it has been dispatched.
  • Unless you specifically request that we withhold these details, we will provide our carrier with these details, solely for the purpose of you being able to track your order.
  • Our carrier will not use these details for marketing purposes under any circumstances.
  • You may only purchase Products if they are for personal, non-commercial use. Products are not and will not be supplied for resale.


  • You can pay for Products purchased from us by using any of the credit or debit cards displayed on the payment pages of the Website. We do not accept any other cards or any other method of payment.
  • You must give us authority for payment at the time of order, although your account will not be debited until your order is processed for payment, on the day your order is dispatched.
  • Ownership of the Products will not pass to you until your card has been debited. You confirm that the credit or debit card that is being used for payment is yours.
  • All cardholders are subject to validation checks and authorisation by the card issuer. We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any consequent delay or non-delivery.

Gift Vouchers

  • Gift vouchers are not valid online.
  • Vouchers can be exchanged for goods at any Austin Reed, CC and Viyella store in the United Kingdom (excluding concessions).
  • Vouchers may be used as payment or part payment.
  • The maximum cash change that can be given is £4.99
  • Gift Vouchers cannot be exchanged for cash, offered for resale or replaced if lost.
  • The Austin Reed Group shall not be liable in the event of Gift Vouchers being lost, damaged or stolen.
  • Damaged or defaced vouchers cannot be exchanged.
  • Vouchers are valid for 1 year from issue date.
  • Gift Vouchers are non-refundable.
  • Gift Vouchers are excluded from all promotions.


  • Promotions are applicable on selected items only, with discount(s) applied at checkout, unless otherwise stated.
  • Promotion codes cannot be used in conjunction with any other codes.
  • We reserve the right to end promotions at any time without notice.
  • We may from time to time offer promotional offers on purchases made through our website. All offers and promotions are at the Austin Reed Group's discretion and are subject to variation or withdrawal without notice. Offers or promotions cannot be applied to previously ordered items.

An extra 20% Off Absolutely Everything

  • 20% Off applies to full price and sale items
  • Cannot be used in conjunction with any other offer
  • Does not apply to bespoke or gift vouchers

St James's Hotel & Club Competition

  • The prize is a one night stay for two at the St James's Hotel & Club Junior Suite, dinner for two at the hotel's Seven Park Place restaurant, and a VIP shopping experience at Austin Reed’s Regent Street store
  • One night stay is valid until the 28th of February 2016, and cannot be used in December or on the 14th of February. Subject to availability.
  • VIP shopping experience is valid in the Austin Reed Regent Street store only, and an appointment must be made by calling the store before arrival. The VIP shopping experience includes 2 £250 vouchers which will be given to the winner and are redeemable only in the Austin Reed Regent Street store.
  • Travel costs are not included in the prize.
  • Competition is open to all residents of the UK aged 18 and over, except for employees of Austin Reed.
  • To enter the competition, simply enter your details on our St James's Hotel competition page.
  • Closing date for entries is the 28th August 2015.
  • Entrants must provide a valid name and email address. Only one entry valid per person.
  • Prize winners will be picked at random by the 4th September 2015. Winner will be notified by the 5th of September. If we do not hear back from the winner within 7 days of contact, we will assume that the prize has been forfeited and another winner will be randomly chosen.
  • Prizes are non-transferable and non-refundable, and no cash alternative is available.
  • By entering this competition, you will automatically be added to the Austin Reed Group email list.
  • By entering this competition, winners agree to their names being published on digital and social media communications for promotional purposes.
  • By entering this prize draw, entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.

Products and Pricing

  • Austin Reed reserves the right to withdraw Products from sale without any notice.
  • We endeavor to ensure the details on our website are accurate, recent and reliable. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies including, without limitation, photographs and/or other images of the Products. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.
  • All prices quoted are in British (Sterling) Pounds. All prices are inclusive of VAT or any similar sales tax which may apply to the supply of the Products in your jurisdiction.
  • All prices are exclusive of all (if any) withholding taxes, customs, duties, levies, charges, insurance which may apply to the delivery of the Products to any jurisdiction other than the UK.
  • Details of the total price, and the total amount debited from your payment card, will be sent by email confirmation once your order has been processed.
  • The total cost of your order is the total final price of the Products ordered plus any applicable delivery charge as set out on the Website.

Cancelling Your Order

  • Any orders placed online or by telephone are covered by the Distance Selling Regulations, allowing you 7 days, from the day of receipt, to cancel your order for a refund of the order amount and delivery charges.
  • The order must be sent back to us in its original, saleable condition at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
  • These regulations do not apply to jewellery, underwear, swimwear or fragrance with opened packaging.
  • For full details of your rights under the Distance Selling Regulations, contact your Local Authority's Trading Standards Office or Citizen’s Advice Bureau.

Delivery and Returns

Delivery of Products

UK Delivery

  • We deliver Products to all UK postcodes including BFPO addresses. If you use our Standard service, we aim to deliver within 5 working days following on from the date your order but in periods of high demand this may take longer.
  • Items sent from our warehouse should arrive in 3-5 working days and items sourced from our stores can take longer to arrive. A working day is Monday to Friday (excluding Bank Holidays).
  • We deliver Mon - Fri (excluding Bank Holidays) through Hermes couriers.
  • You will be given an estimated delivery date when you place your order, and we will send you an email to let you know when your order has been dispatched.
  • We also offer free delivery to any store nationwide (excluding concessions) through our Click & Collect service. The delivery estimates for this are the same as standard delivery above.
  • Select your nearest store when at the checkout and the store will then call you to arrange a time that's suitable to collect your delivery. More importantly, the delivery process is free of charge
  • At exceptionally busy times we would send you a personal e-mail if we are experiencing problems with your order.

International Delivery

  • We aim to deliver within 10 working days following on from the date your order is dispatched. Delivery to more remote areas may take longer. A working day is Monday to Friday, excluding Bank Holidays.
  • We deliver Mon - Sat (excluding UK Bank Holidays) through DPD couriers.

Returns by Post Process

  • If you are not completely happy, it is free and easy to return all or part of your order to us, within 28 days of the dispatch date, as long as the item(s) is unused and in a saleable condition.
  • Fill out the returns form, stating the reason you are sending the item(s) back to us
  • Use your Freepost returns label to send your item(s) back to us through Royal Mail or DPD
  • Bring your parcel to the Post Office to send it back to us through Royal Mail or call DPD on (number) to arrange for a courier to collect it from your home or work address
  • Please allow 2-3 weeks for the refund to be credited back to your account.
  • If you have lost your Freepost label, please contact our customer care team and they will be able to assist you.

In-store Returns Process

  • If you are not completely happy, it is free and easy to return all or part of your order to us, within 28 days of the dispatch date, as long as the item(s) is unused and in a saleable condition.
  • You can return all or part of your order to any Austin Reed freestanding UK and Ireland high street store, unfortunately we cannot accept returns at our concession stores.
  • Take your dispatch note (not order confirmation) with you into store, as proof of purchase.
  • Explain to our store staff your reason for return and they will happily refund or exchange your goods, in line with our refund policy.
  • Please allow 3 working days for the refund to be credited back to your account.

PayPal UK Returns

  • UK orders paid for via PayPal cannot be returned to a Austin Reed store and should be sent back to us using the Freepost label or through DPD. You can arrange a DPD collection by calling (number).
  • Refunds will only be credited to the PayPal account used to make the original purchase.

Online Refund Policy

  • We will refund all items returned to us within 28 days of the dispatch date, providing that that the item(s) are unused, in a re-saleable condition and have not been altered to your specifications.
  • In the interests of hygiene, we do not offer refunds on jewellery, underwear or swimwear unless faulty. We cannot offer a refund on fragrance if the packaging has been opened or damaged.
  • Where a product is faulty or damaged, we will also refund the original delivery charge.
  • We will only refund your initial delivery costs if we send you the wrong item, or if you receive an item that is faulty or damaged.
  • If you return a single item bought as part of a multi-buy discount offer (for example 'buy 3 for £80'), you will be refunded the full price of that item, less the total discount given in that offer.
  • If you return all items purchased with the multi-buy discount, you will be refunded with the full multi-buy value.
  • We will credit the refund to your original payment method.
  • Your statutory rights are not affected by our refund policy and you will have the benefit of them too.

Privacy and Cookie Policy

  • Austin Reed takes privacy seriously.
  • The terms set out in our Privacy Policy are hereby incorporated into these Terms and Conditions and you consent to the use of your personal information in accordance with our Privacy Policy.
  • To help us ensure the best possible service standards, some telephone calls may be recorded.
  • Click here to see our Privacy & Cookie Policy.